The modern times have given us various luxuries in several fields and one of the major attractions was the "Mobile phone". A necessary menace or rather an undesired necessity, till the endtimes it has become. Perhaps you can forget to have lunch, or to burp after you have one, or may be to take a shower, but you can't afford to spend a slightest of moment without your mobile phone expecting a call from your husband/wife if you are married, unfortunate official calls (official calls on holidays are unfortunate), near dear loved ones i.e. boy friends or girl friends, mom, dad, brother, sister, a very close friend, or may be a call from the Job consultancy if you are looking for a job change, or an SOS call from your neighbour in case a fire broke out at his place and to name a few. This feeling of mine regarding the whole technology is not by instinct but has grown up due to a series of continuous events that occured lately.
By events I mean to say when on a good sunny holiday.. which apparently was a sunday ... I recieved seven calls from four different banks all with the motive of selling their Zero rental CREDIT CARDS..yet another menace of its own kind , but I would rather stick to one menace in this post and shall not deviate.
The phone rings ritually, flashing an unknown number, and with the curiosity that "It might be a call from a bumper lottery house...where i just won a Crore...yippppeeeeee!!" , I proceed to recieve it. The person on the other side, highly professional, trained and having a terrible communication skill, start to demonstrate the product without even bothering to ask whether he/she has called the right person. My reaction on the other side is much more simplistic or may be i should say confused and is kind of "Errrr....ummmmm...what is this call all about???", and i realise that its the menace trying to propagate. Soon the call turns out to be cold or what people say a "Cold call".
The first call was not at all a botheration. But soon the count started to increase, and it was the second....third....fourth....fifth...sixth.....seventh.... as if the previous one triggered the happening of the next. But being an IT professional it is highly recommended to keep our calm all the times whether you are at work or not, and yes which i follow blindly, not always though. So as usual i assimilated all my calmness just to focus on not being rude to those people, alas its their work. I rather prepared a set of scripts for such situtions now, and yes i follow the script if the Skillful Representative is lucky enough to get my time. And let me tell you all the scripts end up having the same moral at the end "Sorry!! I am not interested right now".
By events I mean to say when on a good sunny holiday.. which apparently was a sunday ... I recieved seven calls from four different banks all with the motive of selling their Zero rental CREDIT CARDS..yet another menace of its own kind , but I would rather stick to one menace in this post and shall not deviate.
The phone rings ritually, flashing an unknown number, and with the curiosity that "It might be a call from a bumper lottery house...where i just won a Crore...yippppeeeeee!!" , I proceed to recieve it. The person on the other side, highly professional, trained and having a terrible communication skill, start to demonstrate the product without even bothering to ask whether he/she has called the right person. My reaction on the other side is much more simplistic or may be i should say confused and is kind of "Errrr....ummmmm...what is this call all about???", and i realise that its the menace trying to propagate. Soon the call turns out to be cold or what people say a "Cold call".
The first call was not at all a botheration. But soon the count started to increase, and it was the second....third....fourth....fifth...sixth.....seventh.... as if the previous one triggered the happening of the next. But being an IT professional it is highly recommended to keep our calm all the times whether you are at work or not, and yes which i follow blindly, not always though. So as usual i assimilated all my calmness just to focus on not being rude to those people, alas its their work. I rather prepared a set of scripts for such situtions now, and yes i follow the script if the Skillful Representative is lucky enough to get my time. And let me tell you all the scripts end up having the same moral at the end "Sorry!! I am not interested right now".
3 comments:
Hahaha,you know what I do??
I threaten them that ill complain to the consumer's board. :-P
Thankfully,It works.!!!!
Yeah I know it can be irritating...but as you said, its their work. All a part of the Sales Process :) And that answer definitely works....very polite.
@Moo-lah:
god idea!! may b i'll chose yours next time... :p
@Ratika:
i can share the script list wit u... hehe :p
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